Shipping policy
Order Processing & Dispatch
We prepare and dispatch all confirmed orders within 2–3 business days to shorten waiting time and ensure customers receive their items as promptly as possible.
International Shipping & Delivery Time
Our standard international delivery usually takes 8–15 days to arrive. The actual delivery timeframe may vary slightly depending on different shipping destinations. Customers can choose the rush shipping option at checkout for expedited delivery service.
Shipping Cost Calculation & Transparency
Shipping fees are calculated in real time based on your order weight and shipping destination. The exact shipping cost will be clearly displayed during checkout with absolutely no hidden fees.
Customs Duties & Import Taxes
International shipments may be subject to customs duties or import taxes determined by local customs authorities in the receiving country. All such charges are the full responsibility of the order recipient. We recommend reviewing your local import regulations before placing an order to avoid unexpected fees.
Packaging & Shipping Protection
We use premium high-strength, shockproof packaging materials to keep your apparel items safe and intact during transit.
For high-value orders, optional shipping insurance is offered at checkout to provide extra protection and peace of mind for your shipment.
Delivery Inspection & After-Sales Service
Please inspect your outer packaging carefully upon delivery. If you notice any damage, leakage, or severe deformation, take photos as valid evidence, refuse package signing, and contact our support team immediately.
If any product defects are found after signing for delivery, please notify our customer support within 48 hours of receipt. We will verify the issue and arrange suitable return, exchange or other appropriate solutions.
Customer Support
If you have any questions regarding shipping, customs rules, or the delivery process, our customer support team is always available to assist you. Feel free to reach out anytime for prompt guidance via email: info@lachwake.shop or phone: +64 27 591 8273.
Thank you for choosing LACHYN MAGUIRE! We continuously improve our logistics procedures to deliver a faster, safer, and worry-free shopping experience for all customers.